1. Purpose
These Terms and Conditions of Sale (TCS) define the terms under which the Provider offers Users access to its digital services online through a subscription.
2. Acceptance of the Terms
Any subscription constitutes full and complete acceptance of these Terms. The User acknowledges having read these Terms before placing any order.
3. Subscription and Payment
3.1. The subscription provides access to one or more digital services depending on the chosen plan, for a fixed period (monthly, quarterly, yearly, etc.).
3.2. Any subscription paid is due for the entire committed period, even in the event of early termination.
3.3. Payment is made in advance online using the payment methods available at the time of subscription.
4. Termination of the Subscription
4.1. The user may cancel their subscription at any time. However, the cancellation will only take effect at either the end of the current subscription period or at a later date after the current period. Early termination before end of current subscription period is not possible and therefore may not result in a refund unless otherwise stated in these Terms.
4.2. The User may request termination via their personal account before date of next renewal.
5. Subscription Changes
5.1. Switching from one paid subscription to another will take effect at midnight on the final day of the current subscription period.
5.2. The User can schedule this change from their account.
6. Service Interruption
6.1. In the event of a technical issue attributable to the Provider that renders the subscribed digital services completely unavailable, the User may request a proportional refund for any outage lasting more than 24 consecutive hours.
6.2. To do so, the User must send a request to customer support via their personal account with supporting evidence of the downtime duration.
7. Liability
The Provider agrees to use all reasonable means to ensure service continuity and quality. It cannot be held responsible for interruptions caused by force majeure, events beyond its control, or scheduled maintenance.
8. Personal Data
Data collected during subscription is processed in accordance with the privacy policy available at the following address: Privacy & Security
9. Governing Law and Disputes
These TCS are governed by French law. In the event of a dispute, an amicable solution will be sought. Failing that, the competent courts will be those of the Provider’s registered office jurisdiction.